Refund Policy
Learn more about JBCA return eligibility, refund processing, damaged orders, and customer support information.
Refund Policy Overview
We want you to feel confident shopping with JBCA. If you experience an issue with your order, our support team is here to help with return eligibility, damaged items, and refund assistance.
Return Eligibility
Items may be eligible for return if they are unused, unopened, in original packaging, and requested within the applicable return window.
Non-Returnable Items
Opened, used, final sale, promotional, or gift card items may not be eligible for return unless they arrive damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us as soon as possible with your order number and clear photos of the issue.
Shipping Costs
Original shipping fees may be non-refundable. Return shipping costs may apply unless the issue was caused by an incorrect or damaged shipment.
Refund Process
Follow these steps to request a return or refund for your JBCA order.
Contact Support
Reach out through our Contact Us page with your order number and a brief description of your request.
Review & Approval
Our team will review your request and confirm whether your item qualifies for return or refund.
Return Your Item
If approved, follow the return instructions provided by our support team before sending the item back.
Refund Processing
Once your return is received and inspected, approved refunds are typically processed within 5–10 business days.
Need Help With Your Return?
Have questions about refunds, damaged orders, or return eligibility? Our support team is happy to help.
Contact Support